Operations Supervisor, Titan Bowl and Billiards

Fullerton, California, United States Full-time


Position Title:                    Operations Supervisor, Titan Bowl and Billiards

Reports To:                        Operations Manager 

Payroll Classification:       Hourly, Non-Exempt

Starting Salary Range        $18.97-$22.44

Priority Filing Date:            Open until filled      

Essential Duties and Responsibilities:


The Operations Supervisor, Titan Bowl and Billiards, is primarily responsible for the general operation and supervision of Titan Bowl and Billiards and surrounding public spaces consisting of an eight lane Brunswick bowling facility, games room, television lounge, patio, conference room, pub space, meeting room/maker space, and lounges. The supervisor is also responsible for the organization and administration of campus events and facility rentals, general facility maintenance, policies and procedures, and promotion and marketing of bowling and games events and services.

·         Develop, promote, and coordinate programs and activities within the Titan Bowl and Billiards area.  Including planning and organizing activities for clubs, campus groups, and the community.

·         Work closely with ASI Productions and ASI departments, including Titan Recreation, in the planning, coordination, and support of events and activities.

·         Oversee the hiring, training and management of student staff, including work schedules, personnel and payroll paperwork, and review of personnel needs for the department.

·         Act as secondary supervisor to building managers and set-up crew student staff.

·         Oversee scheduling, use, and rental of facility to student organizations, campus departments, and the general community, including managing events, contracts, and payments, as dictated by ASI policy and procedures.

·         Evaluate facility requests; determine appropriate fees for facility use, equipment, personnel, and other services and prepare event contract. Determine appropriate facility and service requirements; provide client with rental information including estimate of facility and staffing costs; ensure client is aware of and adheres to catering procedures, parking regulations, and important deadlines. 

·         Explain reservation process to client and review applicable policies. Determine requirement for client liability insurance, obtaining necessary documentation. 

·         Maintain reservation schedule on reservation system for facilities and equipment.

·         Communicate event support requirements with various ASI and CSUF departments to ensure proper event coordination.

·         Develop and implement procedures and recommend policies that will ensure effective operation and management of the Titan Bowl and Billiards areas.

·         Set and meet revenue targets for Titan Bowl and Billiards.

·         Adhere to internal cash controls; monitor cash count, cash handling procedures, and reconcile cash on a daily basis in coordination with ASI Accounting.

·         Prepare and manage annual budget and related financial reports. Prepare and maintain financial reports including, but not limited to, annual budget and periodic projections. Develop short and long term financial goals. Track current trends and revenue. Prepare annual report to include evaluation of program areas. Conduct regular reviews of pricing structures.

·         Ensure customer service is conducted in a courteous and professional manner.

·         Develop and maintain operational manuals and forms.

·         Coordinate and schedule repairs and maintenance of all equipment with the ASI Building Engineer and appropriate outside contractors. Maintain up-to-date records on all equipment maintenance, inventory, warranties, manuals, etc.

·         Negotiate, manage, and evaluate contracts with outside vendors.

·         Oversee departmental safety training, manuals, and standards. Serve as building marshal for evacuations and emergency response

·         Conduct CPR and First Aid training courses for ASI staff and volunteers as a certified American Red Cross instructor.

·         Maintain accurate records, conduct annual inventory of furnishings and equipment within department.

·         Attend and participate in regularly scheduled staff meetings. Participate in various professional developmental activities and committees.

·         Maintain and oversee use of basic audio visual equipment used within the department.

·         Maintain current licensing requirements for gaming programs (Xbox, PlayStation, etc).

·         Work with Marketing and Communications to develop marketing plan to promote programs and services.

·         Act as a TSU Building Marshal


·         Other duties as assigned 




Equivalent to graduation from a four-year college or university. Experience which has demonstrated that the applicant has acquired and successfully applied the knowledge and abilities listed may be substituted for required education on a year-for-year basis.



Minimum three years’ experience in management and coordination of events and one year of supervisory experience preferred. Experience in college student union or collegiate recreation areas desirable. Experience in budgeting and fiscal responsibility for revenue-producing activities desirable.

Knowledge Skills and Abilities:

·         Ability to plan, organize, manage, and evaluate programs and activities, including billiards, bowling, and table games tournaments.

·         Ability to independently interpret and apply a wide variety of rules and regulations; ability to plan, organize, supervise and direct the operations of a program.

·         Ability to select, train, schedule and evaluate student employees.

·         Knowledge of basic conference-related audio-visual skills

·         Knowledge of budgeting, cash handling, marketing and public relations.

·         Knowledge of methods and procedures unique to event and recreation management; ability to establish revenue-generating programs that are of interest to students.

·         Intermediate computing skills, including familiarity with MS Office and point of sale systems.

·         Ability to work effectively with coworkers, customers and others by sharing ideas in constructive and positive manner; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier and respecting the diversity of the work force and constituents in actions, words and deeds.

·         Ability to successfully coordinate and manage work performed by outside contractors, including contract development, review, and management.

·         Basic knowledge of game rules and variations (bowling, foosball, table tennis, and billiards)

·         Ability to drive preferred.


Additional Requirements:

Typical Mental Requirements: 

·         Requires reading, writing, memorization, good judgment, decision-making skills, perception, assessment, and comprehension. Ability to multi-task, prioritizes, and work with interruptions.


Typical Physical Requirements:

·         Work is performed in a noisy, temperature-controlled environment. Works around mechanical and electrical equipment. Face-to-face and telephone contact with staff, students, campus community, and the general public. Work area includes various outdoor campus venues which may require walking, standing, bending, and climbing.

·          Must be able to push, pull, squat, kneel and stoop; upper and lower body flexibility is needed. Must have the ability to safely lift up to 50 pounds. 

·         Must have manual dexterity and eye/hand coordination; corrected hearing and vision to normal range and color perception; verbal communications.  Requires use of office equipment including computer terminal and telephone.


Special Requirements:

·        Must be able to pass a urine drug screen.   Upon hire employment history and criminal background investigation will be completed. May be required to drive occasionally as needed.  Valid driver’s license and current auto insurance must be on file at all times and must meet CSURMA driving standards.

·         Required to be Limited Mandated Reporter.

·         Complete CPR/First Aid lay responder Certification within 30 days of employment and complete American Red Cross Instructor Certification within six months of employment.

·         Work week will adjust seasonally. Some nights and weekends required.


Only applications submitted on Recruiter box will be considered. 

Resume required.  If you need additional information or assistance please contact:

Yvonne Castillo- ycastillo@fullerton.edu